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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information. Last updated: [Insert Date].

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, use the interactive features of our Service (like facility booking or posting on Notice boards), participate in surveys, contests, promotions, request customer support, or otherwise communicate with us. This information may include, but is not limited to, your name, email address, phone number, postal address, condo unit number, vehicle details (if applicable for parking features), payment information (processed securely by our third-party payment processors), and any other information you choose to provide.

We also automatically collect certain information when you access or use our Service, including log information (IP address, access times, pages viewed, browser type), device information (hardware model, operating system and version), and information collected by cookies and other tracking technologies.

2. How We Use Information

We use the information we collect for various purposes, including to:

  • Provide, operate, maintain, improve, and promote our Service;
  • Enable you to access and use our Service, including uploading, downloading, collaborating on and sharing Content;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
  • Send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our select partners. You can opt-out of receiving marketing communications from us by contacting us or following the unsubscribe instructions included in our marketing communications;
  • Monitor and analyze trends, usage, and activities in connection with our Service and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to our Service, and other illegal activities;
  • Personalize our Service, including by providing content, features, or advertisements that match your interests and preferences;
  • Comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

3. Information Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances or as otherwise described in this Privacy Policy:

  • With your Consent: We may share personal information with your consent or at your direction.
  • Service Providers: We may share personal information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data hosting, analytics). These service providers are authorized to use your personal information only as necessary to provide these services to us.
  • Condominium Management: Information relevant to the management of your condominium (e.g., resident directory information, facility bookings, maintenance requests) may be accessible to authorized personnel of your condominium corporation or its designated managing agent through the Service.
  • Compliance with Laws: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Service, or protect against legal liability.
  • Business Transfers: We may share or transfer personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security of information submitted via our Service. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of your unique password and account information at all times.

5. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Choices and Rights

You may update, correct, or delete information about you at any time by logging into your online account or emailing us. If you wish to deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes. You have the right to opt-out of marketing communications we send you at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices and the ways you can help protect your privacy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@kondoly.click.